top of page

Store Policies

CUSTOMER CARE

Orders are typically shipped within 3-5 business days unless its a yarn preorder. Yarn order fulfillment turn around time will be listed on the product page. If your order includes preorder yarn and ready made project bag - the order will ship once all items are ready.

Once packages are dropped off at the post office we have no control over how long delivery will take. We know you are excited to receive your yarn! Thank you for your support and understanding.  

For our Canadian customers, we do ship to Canada however please note that the customer is responsible for any international customs, duties, or taxes that are levied and are due upon receipt.

Please contact us if you would like to request specific colors or design. We would be delighted to work with you to create the perfect item for your needs. 

RETURNS & EXCHANGES

Due to health and safety concerns, we don't accept returns or exchanges once an order has shipped. Please contact us at kettle.hearth.fibers@gmail.com if you have any problems with your order. I will do my best to make it right.

PRIVACY & SAFETY

We receive, collect, and store any information you enter on our website or provide us in any other way. Our company is hosted on the Wix.com platform which allows us to sell our products to you. Your data may be stored through Wix.com's data storage, databases, and applications. They store your data on secure servers behind a firewall. If you would like to delete any personal information we have about you, you are invited to contact us at kettle.hearth.fibers@gmail.com

WHOLESALE INQUIRIES

Contact us by email to share your vision.

kettle.hearth.fibers@gmail.com

PAYMENT METHODS

Credit / Debit Cards via Square

Paypal

Payment Methods
bottom of page